We were in need for support for our Bently Nevada Controls Model 3500. With some digging, we came to a conclusion that the issue was faulty probes and proximeters. Therefore, we needed to look for support. GTC was very quick and diligent in providing us options to resolve our current issue. After several conference calls, GTC and our group agreed upon an action plan. The plan consisted of a Technician to be sent to the site to resolve the issue at hand. The whole action plan was organized quite efficiently. The knowledge that the technician had, not only did he help resolve the issues but he had found issues that we didn’t even know we had, then he fixed those issues and made recommendations for future issues, not only are we extremely satisfied with this company and technical support it seems that they will be a fixture at our plant for outages to come!
