FIELD SERVICE

GTC has a reputation for delivering outstanding service to our customers. Our agile and attentive field service engineers can assist you in effectively maintaining your controls through troubleshooting, preventative maintenance, outage support and training.

Our field service providers can travel to your site or work with you remotely to provide an immediate solution that includes remote consultation and maintenance, video collaboration and troubleshooting, and virtual training.


Reach out today to schedule any of the following field services:

Health Check
Turbine Control – Mark IV, Mark V, Mark Ve, Mark VI and Mark VIe
Excitation Control – EX2000, EX2100 and EX2100e

During a two-day per panel onsite visit, a Field Service expert will perform a series of checks and reviews to evaluate the state of your panel.

The Health Check is a fact-finding expedition. Minor issues will be resolved during the visit, any major concerns, findings and recommendations will be discussed on-site and detailed in the report.

We will also review and assess implementation of all applicable TILs with your team.

Control Major Inspection™ (CMI™) for Mark V, Mark Ve, Mark VI, Mark VIe, EX2000, EX2100, EX2100e, LS2100 and LS2100e

The most comprehensive maintenance process for your control.

The GTC CMI™ provides an in-depth check, cleaning, evaluation and recommendations. With special attention to environmental effects like dirt, corrosion, contamination, vermin, applicable TILs and other factors that may adversely affect the availability and reliability of your panel.

The CMI™ typically involves an engineer and technician to carry out all the activities in a two to three day schedule per panel. Please contact your GTC Sales Representative for a complete description and a sample CMI Report to truly appreciate the breadth and depth of the scope.
Mark IV and Mark VI EEPROM Backup Service
An EEPROM Backup is critical to ensure the long-term survival of your Mark IV and Mark V panels. In extreme situations, the lack of a backup EEPROM set may require a complete panel upgrade.

During the site visit, our field service expert will work in close coordination with site personnel to ensure that, after the EEPROM backup, the panel returns to the “As Found” condition.

GTC requires site technician’s witnessing and collaboration during the process to avoid any doubts and to train them in the removal and installation of the EEPROMs, as well as the Mark IV and Mark V panel’s specific processes for shutdown and power-up to avoid hardware damage.

The EEPROM backup takes about approximately two days per unit. For multi-unit sites, we will work with you to define the optimal length of stay.

GTC Consulting

We also offer customers a full range of consulting services, including:

  • Upgrade options
  • Efficiency reviews
  • Performance and output improvements
  • Commissioning services

        and more…

Contact us for additional information and to see how we can be of service to you in maintaining your legacy systems.

GTC is proud to be associated with the following trade associations:

As the performance-tested controls pioneer, GTC promises to deliver unrivaled value powered by industrial-strength service.

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Hawthorne, NY 10532

Tel: (+1) 914 693 0830
Fax: (+1) 914 693 3824

Sales@CallGTC.com

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Barking, London IG11 8BB
United Kingdom

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or +54 11 6091 3507

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Jakkur, Bangalore
India – 560077

Tel: +91 (0) 80-29731666
Fax: +91 (0) 80-29731631

Sales.saarc@CallGTC.com

Middle East

1A-01 LIU
Dubai Silicon Oasis
United Arab Emirates

Tel: +1 914 693 0830 Ext 505
or +971 (0) 4 320 3457

Sales.mideast@CallGTC.com

Emergency Service

If a part is needed urgently, our dedicated team will mobilize at any hour of the day to get your plant back online in the shortest time possible.

International: +1-914-693-0786

On-call 24 Hours a Day, 7 Days a Week, Worldwide Support

ENTER A PART NUMBER TO SEARCH OUR COMPLETE INVENTORY

Careers

Professional Opportunities in the Power Industry

Our dedicated team includes engineers, technicians, customer service representatives and other valuable employees. To inquire about our available positions, please contact us.