We had a forced outage on one of our four GE 7EA units due to EX2000 issues at our CLECO Bayou Cove Power Station, in Jennings, Louisiana.
GTC, our supplier and trusted advisor for turbine control, excitation control, and HMI interface, provided remote support, before they mobilized to site on very short notice. Arriving on a Friday, they provided excellent troubleshooting support, returning the unit to service before the weekend was over.
GTC’s specialist, Mr. Jim Sessions, closely collaborated with our personnel during his stay.
Mr. Sessions, with GTC’s usual professionalism, goodwill and without a request from us, also installed specialized data acquisition equipment to further analyze the situation for two weeks after his demobilization.
Therefore, and because of the consistent quality of parts and services you provide to our company, we are pleased to extend this testimonial to GTC, authorizing you to distribute this testimonial and our contact information as a reference for your customers.