GTC continues to provide high quality support in terms of spare parts, repairs, and field service for our Speedtronic Mark V systems.
Our relationship with GTC began in 2015 with an emergency request to perform special sequence modifications, which allowed us to successfully complete the Grid Compliance. In one instance, the team at GTC volunteered a significant credit acknowledging an overcharge due to a mismatch between the requested repair scope and the actual work performed, all without needing a formal claim from Proelectrica.
We conduct a yearly supplier review, and, to date, GTC has consistently maintained the level of commitment, flexibility and quality required by our strict vetting processes. The situation was opportunely informed to GTC by our Sourcing Department.
We expect to continue this fruitful relationship with GTC Control Solutions for years to come.